At Nethergreen Surgery we are always interested in the views of our patients and we believe your input should help shape the services we deliver. We have a well established Patient Participation Group and are always happy to welcome new members. The group meets approximately every three months and discusses a range of issues including the Patient Survey.

Appointment System Patient Survey

In July 2022 we invited patients to give their opinion regarding the Practice’s appointment system. This included asking for people’s preferences with methods of booking, types and times of appointments as well as the opportunity to give comments. 

Thank you for all those who took part, and to everyone who has provided feedback via other means. We value patient experiences of the service and your comments were very useful in helping shape how we make appointments available.

As a result of your feedback, we have made some changes to our appointment system, including opening up more appointments for pre-booking (as opposed to calling at 8am the day an appointment is required) and enabling these to be face to face in the first instance rather than a telephone call.

The full survey can be downloaded here

Patient Participation Group (PPG)

Our Patient Participation Group meets regularly to discuss a range of issues affecting the Surgery. We discuss development of the Surgery and new ideas, as well as broader issues with regards to the NHS. 

We have recently moved onto a cycle linked closely with the patient survey which runs annually (See diagram to the right). We discuss issues affecting the wider Surgery population and look at improvements we could make.

We are always looking for new members to represent the diversity of our patient base. Please ask at reception if you are interested in joining the group.

Minutes from our previous meetings are at the bottom of this page. If you would like some examples of the topics we discuss please click below. We also produce a report each year detailing the progress of the group. This is available below.

In the near future we plan on developing an online element to the group to allow patients to be involved without the need to attend the meetings. 

The Friends and Family Test

If you would like to give feedback on our services, please visit our "Friends and Family Test" page.