Welcome to Nethergreen Surgery
Coronavirus General Information
Please click here for the latest information as to how the surgery is changing our service during the coronavirus pandemic.
Social Distance & Face Coverings
Patients, visitors and staff will be required to continue wearing masks, gel their hands and adhere to social distancing while in any of South Yorkshire and Bassetlaw’s hospitals, GP surgeries, community health centres and other health locations despite the lifting of national restrictions on Monday 19 July.
The guidance is in line with national infection prevention control guidance set out by Public Health England on 15 July stating that mask-wearing should continue in health and care settings beyond the 19 July.
As of Monday 19 July, patients, visitors, healthcare staff will need to:
- Continue to wear a mask. Masks will be freely available in case anyone does not have one with them.
- Continue to wash/gel hands regularly especially on entry and exit.
- Keep a distance from other people at all times unless it is part of the care being given
- Not attend if they have any Covid-19 symptoms or have been asked to self isolate by NHS Track and Trace.
Masks will be freely available at our hospitals, GP centres and community venues and so please do feel free to approach a member of staff if you forget to bring one along. We will continue to monitor the situation and national guidance in the coming weeks and make changes where it is safe and appropriate to do so. In the meantime please check the website and social media of local hospitals and other healthcare organisations to check the current restrictions in place including visiting arrangements and coming for appointments.
Telephone Triage and Face to Face Appointments
If you are calling for an appointment, our receptionist will ask you the nature of your problem so that we can direct you to the most appropriate person in the practice.
GP appointments continue to be over the telephone in the first instance. Many problems can be safely and effectively managed in this way.
Should you require or prefer a face to face consultation, the clinician will be able to arrange this with you directly at a convenient time and based on the urgency of your problem.
PCR & Lateral Flow tests
Please note that if you are experiencing symptoms of Covid 19, we will require you to have a PCR test before attending the surgery (Exeptions apply, for example if you have had Covid-19 within the last 90 days). Lateral Flow tests are designed for symptomatic testing and should not be used to confirm infection.
Please note that we have no special access to, or advanced knowledge of the NHS App. Please visit the relevant help pages and do not contact us with queries regarding your covid pass. We are able to check that vaccines are successfully coded on your medical record, but aside from that we can offer no additional support.
Disabled Patients & Carers
If you or a family member have a disability please let us know. We are able to make reasonable adjustments to enable you to have the same level of access as other patients. This could involve longer appointments, appointments at specific times, alternative methods of booking appointments, home visits, large print documents etc.
We support the NHS Accessible Information Standard, and endeavour to identify, share and meet any of our patients’ special communication requirements. Please let us know if you have any such preferences. The website http://www.easyhealth.org.uk has a variety of useful leaflets in accessible formats.
We also have an on-site car park for blue-badge holders only. Please let reception know if you have any special requirements. Our ground floor is adapted to support patients with limited mobility, however access the the 1st story is by stairway only. We will always endeavour to see patients downstairs should this be an issue. Please let a receptionist know if you would like to be seen on the ground floor and we will be happy to accommodate you.
If you are a carer please let us know and we can add you to our carers' register. There is a great deal of support for carers available - We have a notice board in the surgery outlining local events and contacts.
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